EXPERTS

At FGI Research, every client relationship is based on the following promise: FGI Research is accountable for your success on every single study. As a result of this philosophy and commitment, every FGI Research client is assigned a dedicated team of experienced marketing research professionals. At a time when many corporate marketing research staffs are being downsized and/or overworked, FGI Research provides robust teams who make it easy for our clients to consistently execute high-quality research that has a big impact on their organization’s success.

Customer Relationship Manager (CRM)

Our clients benefit from having a dedicated Customer Relationship Manager, whose goal it is to ensure total client satisfaction at every point in the relationship.

Project Manager

Each client is assigned a Project Manager who ensures the quality of all research from design to completion.  It is the Project Manager’s responsibility to coordinate all of our internal departments, to work in a focused way toward our client’s goal.

Project Coordinator

The Project Coordinator contributes to the team by assisting the Project Manager and other team members with operations.  The Coordinator also handles production activities such as panelist support, background research and project feasibility.

Analyst

Our clients have access to a professional Analyst, who works closely with Project Managers and CRMs to provide input on questionnaire design and research methodology.  They are also experts in data analysis and reporting.

Data Manager

Each project team also consists of a Data Manager, who is responsible for data cleaning, coding, and outputting deliverables.  Their role is to ensure that the data our clients receive is of the highest quality.

Sample Prep

Our Sample Prep Specialists ensure that sample is sent to specification, for quality, timely and on-budget results every time.

Traffic

In order to ensure that our clients’ projects stay on schedule, our Traffic Manager works to schedule and coordinate internal production resources.

Programming

Our programmers are the backbone of our research operations (including custom panels and online communities). They are capable of programming the most complex studies.

Quality Control

At every stage of our project management process, Quality Control personnel ensure that all surveys and data are of the highest quality. Our checks guarantee that your methodologies, surveys, data and reports are delivered without errors.

FGI Research believes that our clients deserve the best. Our clients deserve experienced and accountable marketing research teams that provide non-stop support, proactive ideas and service, and a deep commitment to making every study a true success.