<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=204513679968251&amp;ev=PageView&amp;noscript=1">

OUR INDUSTRY EXPERTISE & SOLUTIONS

consumer package goods

Consumer Goods

Disruptions are everywhere. Fresh challenges and opportunities face every sector of consumer goods, including consumer packaged goods (CPG), fast moving consumer goods (FMCG), food and beverage, apparel, consumer electronics, home improvement and more.

  • Agile Insights for Consumer Goods

    FGI offers consumer goods companies the premier full-service solutions for custom online panels (SmartPanel TM) and online communities (SmartSpace TM). These leading-edge platforms give you the rapid and reliable insights you need to succeed.

  • Launch Winning Products

    Your customers demand constant innovation. We help you create offerings with just the right features, benefits and prices to succeed.

  • Grow Market Share

    Your marketing matters. We help you improve your naming, logos, offers, campaigns, creative and packaging to drive consumer demand.

utilities

Utilities & Power Companies

Utility customers are demanding more. FGI’s research solutions help you improve JD Power scores, customer experiences, outage communications, billing and payment, and demand response offerings.

  • Agile Insights for Utilities

    FGI offers utilities the premier full-service solutions for custom online panels (SmartPanel TM) and online communities (SmartSpace TM). These leading-edge platforms give you the rapid and reliable insights you need to succeed.

  • Improve Customer Experience (CX)

    Your customers demand power and service. We help you creative experiences, solutions and communications that satisfy your customers.

  • Improve JD Power Scores

    We help you improve your scores by identifying the key drivers and helping you track and improve your results.

retail

Retail (eRetail, eCommerce)

To understand your customers, you need research solutions that engage them in their mobile and digital environments, and encourage them to share insights into what, where and why they buy.

  • Agile Insights for Retail

    FGI offers retail companies the premier, full-service solutions for custom online panels (SmartPanel TM) and online communities (SmartSpace TM). These leading-edge platforms give you the rapid and reliable insights you need to succeed.

  • Understand Retail Attitudes & Behaviors

    FGI’s retail research solutions allow you to conduct qualitative and quantitative research that uses all of your relevant data: transactions, website and app behaviors, segments, propensity scores and more.

  • Master the Omnichannel Experience

    Shoppers today expect a consistent, integrated experience across all shopping channels, including the same products and services being available both online and in-store. Our insights help you master the omnichannel experience.

insurance

Insurance (Home, Auto, Life, Pet)

The insurance industry is experiencing tremendous change. To drive growth, insurers must introduce novel products that are attractive to consumers and profitable in a low interest rate environment. Insurance companies must leverage technology to innovate business models and product which increase value to customers. The right customer insights are more important than ever.

  • Agile Insights for Insurance

    FGI offers insurance companies the premier, full-service solutions for custom online panels (SmartPanel TM) and online communities (SmartSpace TM). These leading-edge platforms give you the rapid and reliable insights you need to succeed.

  • Product Innovation & Revenue Growth

    Insurance innovation is the key to fighting new competitors, unlocking new markets and driving revenue growth. FGI’s solutions help you discover new ideas and optimize insurance products for your target segments.

  • Competitive Strength vs. New Entrants

    Disruptive competitors like CoverHound, Metromile, Friendsurance, and Inspeer are threatening the current insurance model and market. FGI’s agile insights and advanced analytics are designed to help insurance companies successfully compete in a disrupted industry.

health insurance

Health Insurance (HMO, PPO, POS, HDHP, HSA)

Recent legislative changes (ACA) have significantly disrupted the health insurance industry.  Three key trends that are shaping the industry include a shift to a retail focus, the fact that employer plans are still the bedrock, and that employers and consumers are pushing carriers to emphasize outcomes and value (vs. volume).

  • Agile Insights for Health Insurance

    FGI offers health insurance companies the premier, full-service solutions for custom online panels (SmartPanel TM) and online communities (SmartSpace TM). These leading-edge platforms give you the rapid and reliable insights you need to succeed.

  • Innovation & Growth

    As with every industry, successful innovation is critical to long-term success for health insurance carriers. One important area of innovation for health insurance is the use of digital technology. Consumers want more do-it-yourself health options. And health technology innovation abounds, including wearables, mobile apps and FDA-approved digital medical devices. FGI’s solutions help you improve your innovation.

  • Marketing & Customer Experience (CX)

    Health insurance has transformed into a true retail industry. The public and private exchanges, new market entrants and millions of new customers are driving fierce competition over price and quality (including outcomes). The result is an industry that must be much more responsive to customers. FGI’s agile insights and advanced analytics are helping health insurance companies win in this new world.

financial services

Banking & Financial Services

The financial services industry is experiencing tremendous change. New customers are demanding new relationship models, services and touchpoints. New non-bank competitors are entering the market. Mobile banking is becoming the regular delivery channel. In this environment, the right customer insights are more important than ever.

  • Agile Insights for Banking & Financial Services

    FGI offers financial services companies the premier, full-service solutions for custom online panels (SmartPanel TM) and online communities (SmartSpace TM). These leading-edge platforms give you the rapid and reliable insights you need to succeed.

  • Product Innovation & Revenue Growth

    Financial services innovation is the key to unlocking new markets and revenue growth. FGI’s solutions help you discover new ideas and optimize financial products and services for your target segments.

  • Marketing & Customer Experience (CX)

    Financial services customers want a new, modern and mobile experience. They demand great service across all channels. Our insights help you master the omnichannel financial services experience.

sports, media, entertainment

Sports, Media & Entertainment

The sports, media and entertainment industries are facing more changes than ever before. Seismic shifts in technology, consumer preferences and digital consumption are at the heart of these changes.  From music to television, movies, magazines and books, professional and amateur sports, new and innovative technology has been a disruptive force in reforming the business models in these industries.

  • Agile Insights for Sports, Media & Entertainment

    FGI offers companies in these industries the premier, full-service solutions for custom online panels (SmartPanel TM) and online communities (SmartSpace TM). These leading-edge platforms give you the rapid and reliable insights you need to succeed.

  • Innovation & Growth

    As with every industry, successful innovation is critical to long-term success in the sports, media and entertainment industries. Consumers want to explore, experience, share and buy in new and different ways. From social media to mobile to video, Millennials and soccer moms alike want it all. FGI’s solutions help you improve your innovation in the midst of unprecedented change and disruption.

  • Marketing & Customer Experience (CX)

    As business models and products change, so do marketing methods and the overall customer experience. Digital, social and mobile-infused products must be supported by new marketing channels, strategies and messages. And, as the market consumes these products, their experiences must be flawless.  FGI’s agile insights and advanced analytics are helping companies win in this new world.

product-image.jpg

Health & Pharmaceuticals

Health care spending makes up about 16% of the US GDP. And as the average American gets older, there's no end in sight for the health care boom.

  • Agile Insights for Health & Pharmaceuticals

    FGI offers health and pharmaceutical companies the premier, full-service solutions for custom online panels (SmartPanel TM) and online communities (SmartSpace TM). These leading-edge platforms give you the rapid and reliable insights you need to succeed.

  • Innovation & Growth

    Superior innovation is at the heart of every successful health or pharmaceutical company. To remain competitive, new products and services must be introduced on a relentless schedule. Consumers want more and better health options. These options can include health technology, including wearables, mobile apps and FDA-approved digital medical devices. FGI’s solutions help you improve your innovation.

  • Marketing & Customer Experience (CX)

    From direct to consumer (DTC) drug marketing to homeopathic medicines to hospitals and medical devices, the demand for rapid and reliable consumer insights is insatiable. Marketing strategies and channels are changing daily. Mastering the customer experience is getting more complex. In this environment, FGI’s agile insights and advanced analytics are helping health and pharmaceutical companies succeed.

Agile Insights for Your Industry Start Here
Learn More