Browser Satisfaction drives Loyalty, Retention and Acquisition

This comprehensive customer satisfaction benchmark report, The Top 40 Online Retail Satisfaction Index, analyzes what drives site visitors' satisfaction with the website experience and forecasts the impact of the web site visit on financial behavior in terms of future purchases online and offline, likelihood to make the next purchase of similar merchandise with the retailer, to return to the site and recommend it to others and the impact on perceptions of the retailers' brand image.

Syndicated Research Highlights

Top 40 Online Satisfaction Research Commentary. Click here to download a free copy of the research commentary highlighting high-level satisfaction trends across the Top 40 online retailers, along with a scorecard of overall satisfaction with each company's overall browser satisfaction score.

Syndicated Research Available for Purchase

2. Individual Company report, with Top 40 overview. This report drills down to analyze what's driving satisfaction among browsers at the individual company level, assesses overall satisfaction and predicts key future behaviors that are directly influenced by satisfaction.

3. Category-Level report, with Top 40 overview. This report analyzes trends among various competitors in a given retail merchandise or retail channel model category.

4. Complete Top 40 Online Retail Satisfaction Index Report. Contains all in-depth individual company reports and category trend reports along with the Top 40 overview.

To talk with one of our sales representatives about one or all of the syndicated research reports, please call 919-932-8860 or email us at the following address: dfire@fgiresearch.com