EMACS 2015 Highlights
Another excellent EMACS conference has wrapped up in San Diego. Here's a brief recap of the conference along with a few useful links for more information.
Some of the key highlights that attendees liked most include:
- How TXU is using advanced technology (natural language) to drive its IVR solution
- How Ameren Missouri is focusing on the “return on customer satisfaction and engagement”
- How National Grid is pioneering the use of social media strategies in the utility industry